PRIVACY POLICY

Last updated: 25.3.2026

1. Introduction

Welcome to Soulve Studio.

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our branding, packaging, and Shopify design services.

2. Information We Collect

We may collect the following information:

Personal Information
Name, email address, phone number, and payment details when you submit an enquiry, book a call, or engage our services.

Business Information
Details about your brand, goals, and preferences provided during the project process.

Usage Data
Information such as IP address, browser type, pages visited, and interaction with our website.

Cookies
We use cookies to enhance your experience, analyse traffic, and understand user behaviour. You can disable cookies via your browser settings.

3. How We Use Your Information

We use your information to:

• Deliver and manage our services
• Communicate with you throughout your project
• Process payments
• Improve our website and offerings
• Send marketing communications (if you opt in)
• Comply with legal obligations

4. Third-Party Tools

We may use trusted third-party platforms including (but not limited to):

• Shopify
• Google Analytics
• Klaviyo
• Stripe / PayPal

These providers only access your data as necessary to perform their services and are required to protect your information.

5. Data Security

We take reasonable steps to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You may request to access, update, or delete your personal information at any time.

You can also opt out of marketing communications by contacting us at:
hello@soulvestudio.com

7. Updates

We may update this policy from time to time. The latest version will always be available on this page.

8. Contact

For any questions, please contact:
hello@soulvestudio.com

TERMS & CONDITIONS:

Last updated: 25.03.2026

1. Introduction

Welcome to Soulve Studio.

These Terms govern your use of our website and services. By engaging with Soulve Studio, you agree to these Terms.

2. Services

We provide branding, packaging design, and Shopify design services tailored to your business.

Project scope, deliverables, and timelines are outlined in your proposal or agreement.

3. Payment Terms

• A 50% deposit is required to commence work (unless a payment plan is arranged)
• Remaining balance due prior to final delivery
• Payment plans may be offered at our discretion
• Final files will not be released until full payment is received

4. Revisions

Each project includes a set number of revision rounds as outlined in your proposal.

Additional revisions outside this scope will be quoted separately.

5. Client Responsibilities

You agree to:

• Provide timely feedback and approvals
• Supply all required content and information
• Review deliverables carefully

Delays in communication may impact project timelines.

6. Scope of Work

Any work requested outside the agreed scope will be treated as additional work and quoted separately.

7. Refund Policy

Due to the custom nature of our services:

• All payments are non-refundable
• Deposits secure your project and are non-refundable
• Any refunds are at the sole discretion of Soulve Studio

8. Intellectual Property

All concepts, drafts, and designs remain the property of Soulve Studio until full payment is received.

Upon full payment:

• You receive a license to use the final designs for your business
• Unused concepts remain the property of Soulve Studio

9. Portfolio Usage

Soulve Studio reserves the right to showcase completed work in portfolios, social media, and marketing materials.

10. Limitation of Liability

We are not liable for any direct or indirect damages arising from the use of our services.

We do not guarantee specific business results, sales, or outcomes.

11. Termination

We reserve the right to terminate a project if terms are breached or communication becomes unworkable.

12. Governing Law

These Terms are governed by the laws of: New South Wales, Australia

13. Contact

For any questions:
hello@soulvestudio.com